TERMS & CONDITIONS

Business Name: CH Careers
ABN: 83534537676
Effective Date: 22/06/2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR OUR SERVICES.

Welcome to our website. If you continue to browse and use this website or purchase our services, you are agreeing to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy and Website Disclaimer govern [Your Business Name]’s relationship with you in connection with this website and our services.

By using this website, booking a session, or purchasing any of our services, you signify your acceptance of these Terms and Conditions. If you do not agree with these Terms and Conditions, you must not use this website or our services.

For the purposes of these Terms and Conditions, “We”, “Us”, and “Our” refers to CH Careers, and “You” and “Your” refers to you, the client, visitor, or user of this website or our services.

A binding agreement is formed when you book and pay for a service.

1. Services

CH Careers provides career coaching services, including:

  • CV and cover letter review

  • Interview preparation and mock interviews

  • Job application strategy

Services are delivered via online sessions and/or written feedback.

Services are generally delivered with a single role focus, with guidance intended to be transferable to similar roles.

2. Scope of Services

You acknowledge that:

  • Services are coaching and advisory only

  • We do not provide full CV or cover letter writing services

  • We do not act as a recruitment, placement, or hiring agency

3. No Guarantee of Outcomes

We do not guarantee:

  • Job interviews

  • Job offers

  • Specific career outcomes

Results depend on factors outside our control, including:

  • Market conditions

  • Client experience and background

  • Application quality and execution

Any references to outcomes or results are illustrative only and do not constitute guarantees.

4. Client Responsibilities

You agree to:

  • Provide accurate and complete information

  • Actively participate in sessions

  • Implement advice independently

You acknowledge that outcomes depend significantly on your own effort and execution.

5. Fees and Payment

Prices are listed in AUD. Payment is required prior to the commencement of coaching services unless otherwise agreed. Clients will be issued with an invoice containing payment instructions. Payment may be made via bank transfer or other payment methods offered by CH Careers.

Failure to make payment may result in cancellation of services.

6. Cancellations, Rescheduling & Expiry

  • A minimum of 24 hours’ notice is required to reschedule a session

  • Late cancellations or no-shows will result in the session being forfeited

  • If you are more than 15 minutes late, the session may be treated as a no-show

Session Packs:

  • Must be used within 6 months of purchase

  • Expired sessions will not be refunded or extended

7. Refund Policy

  • No refunds are provided once a session has been delivered

For single sessions:

  • Refunds are not available after the session has taken place

For session packages:

  • Refunds are not provided once the first session has been used

  • Unused sessions are non-refundable but may be used within the stated expiry period

Refunds will be provided where required under applicable law, including the Australian Consumer Law.

8. Intellectual Property

All materials provided (including templates, frameworks, examples, and guidance) remain the intellectual property of CH Careers.

You may:

  • Use materials for personal use only

You may not:

  • Share, reproduce, distribute, or resell materials

  • Use materials for commercial purposes

9. No Reliance

You acknowledge that:

  • All advice is general in nature

  • You are responsible for your own decisions and actions

  • You do not rely solely on our advice in making career decisions

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any loss or damage you may suffer in connection with:

    • Your use of this website

    • Your use of, or reliance on, any information or materials provided

    • Any services delivered by us

This includes, but is not limited to:

  • Errors or omissions in information

  • Outcomes related to job applications or interviews

  • Indirect or consequential loss

You acknowledge that:

  • Your use of any information or services is at your own risk

  • It is your responsibility to determine whether our services meet your personal requirements

Our total liability is limited to the amount paid for the relevant service.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable law, including the Australian Consumer Law.

11. Privacy

At CH Careers, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you.

We handle personal information in accordance with the Privacy Act 1988 (Cth).

We may collect personal information including:

  • Name and contact details

  • CVs, cover letters, and employment history

  • Information shared during coaching sessions

This information is used to:

  • Deliver and personalise our services

  • Provide feedback and coaching

  • Communicate with you

We take reasonable steps to protect your personal information and store it securely. However, you acknowledge that:

  • Electronic communication carries inherent risks

  • We cannot guarantee absolute security

We do not sell or share your personal information, except:

  • With your consent

  • Where required by law

  • With trusted third-party providers necessary to deliver our services (e.g. payment platforms)

We retain personal information only for as long as necessary to provide our services or comply with legal obligations.

You may request access to or correction of your personal information at any time by contacting:
info.chcareers@gmail.com

Further details are outlined in our Privacy Policy.

12. Confidentiality

We will take reasonable steps to keep your information confidential, including:

  • CVs and application materials

  • Personal and professional information shared during sessions

We will not disclose your information except:

  • With your consent

  • Where required by law

13. Third-Party Services

We may use third-party platforms and tools to deliver our services, including payment processors and communication tools.

We are not responsible for the availability, performance, or security of these third-party services.

14. Independent Contractor

Nothing in these Terms creates any partnership, employment, or agency relationship between you and us.

15. Right to Refuse or Terminate Services

We reserve the right to:

  • Refuse to provide services

  • Terminate services

Where a client:

  • Breaches these Terms

  • Acts inappropriately or unreasonably

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

17. Updates

We may update these Terms from time to time. Updated versions will be published on our website with a revised Effective Date. Continued use of our website or services constitutes acceptance of the updated Terms.